Our contact details
Name: Broughton EAP Ltd
Address: Units 24-25 Crossgate Road, Park Farm Industrial Estate, Redditch B98 7SN
Phone Number: 01527 830610
Here at Broughton EAP Ltd we take your privacy seriously. Please find information below about how we handle your data.
The type of personal information we collect and process, incudes: –
- Customer & supplier names and addresses
- Customer & supplier email addresses
- Customer & supplier telephone numbers
- Customer & supplier financial and banking information
- Employee data
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by our customers or employees for one of the following reasons:
- To enable us to fulfil our contractual obligations
- Because you have asked us to do something before entering into a contract with us
- With your consent, to inform you about new products, services or current special offers
- In order for us to effectively manage our employees at Broughton EAP Ltd
We also receive personal information indirectly, from the following sources in the following scenarios:
- When we are asked to fulfil an order on behalf of our customers to a third party, we will process the third party’s address details
We may share customer or employee data with our accountants or solicitors where necessary. Addresses are also shared with our carrier partners to facilitate deliveries.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us by telephone, email or by writing to us at our Redditch address. We will act on withdrawals of consent as soon as we can.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We retain customer, supplier and employee data for no longer than is necessary. However, it may be required to retain data for suppliers or customers in order to facilitate longer-term continuity and working relationships with our partners. We may also need to fulfil our legal obligations to retain data for a longer period, for example accounting data must be retained for a minimum of 6 years, after which time it will be destroyed. Any contact details used for the purpose of marketing will be kept until you notify us that you no longer wish to receive this information.
With regards to payment card data, we are PCI DSS compliant.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you wish to make a request, please contact us at:
Or write to us at:-
Broughton EAP Ltd
Units 24-25 Crossgate Road
Park Farm Industrial Estate
Or telephone: 01527 830610
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details listed above.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk